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Variable Message System Customer Survey
Variable Message System (VMS) Customer Survey
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Personal Information
Email Address
Name
Phone Number
Area of Residence/Work in KL
- Select -
Bukit Bintang
Cheras
Kepong
Sentul
Titiwangsa
Bandar Tun Razak
Seputeh
Other
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VMS Usage
Do you read the messages displayed on VMS boards?
Always
Usually
Sometimes
Rarely
Never
How often do you see VMS boards in Kuala Lumpur?
Daily
Several times a week
A few times a month
Rarely
Never noticed them
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VMS Performance Evaluation
Visibility: How clearly can you see the VMS displays?
Very Poor
Poor
Fair
Good
Excellent
Usefulness: How useful is the information displayed?
Not Useful
Slightly Useful
Moderately Useful
Very Useful
Extremely Useful
Timeliness: How current/updated is the information?
Outdated
Often Late
Acceptable
Timely
Very Current
What types of information do you find most useful on VMS? (Select all that apply)
Traffic congestion updates
Accident alerts
Road work/closure information
Weather warnings
Special events affecting traffic
Road safety messages
Other
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Issues & Suggestions
Have you experienced any issues with VMS boards?
Poor visibility (glare, dim display, obstruction)
Outdated information
Unclear or confusing messages
Malfunctioning displays
Poor placement/location
No issues
What improvements would you suggest for the VMS system?
Are there specific locations where you think VMS boards should be added?
Overall Satisfaction: How satisfied are you with DBKL's VMS system?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Additional Comments
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